Privacy policy

 At Polylab Biotech, we are committed to protecting and respecting your privacy.

This Privacy Policy details information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. By using our website, you consent to the collection and use of the information you provide to us, as outlined in this Privacy Policy.


Personal information means any information that may be used to identify you, such as your name, title, phone number, email address or postal address.


The personal information that we process includes:

  • Basic information, such as your name, username or similar identifier, title, date of birth and gender

  • Contact information, such as your delivery address, billing address, email address and phone number

  • Financial information, such bank account and credit/debit card information

  • Transaction information, such as details about your orders and the products you have purchased from us, the services you have used, and the payments to and from you

  • Technical information, such as your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website

  • Profile information, such as your username and password, purchase history and shopping preferences

  • Marketing information, such as your preferences in receiving marketing from us and your communication preferences


Polylab Biotech collects and uses personal information for specific and limited purposes. These include:

  • To provide and improve this website, including auditing and monitoring its use

  • To provide and improve our products and services

  • To process transactions

  • To respond to your questions and requests

  • To communicate information to you and to manage your registration and/or subscription to our newsletter or other communications


We may share personal information about you:

  • With service providers who perform services for us or on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service and marketing efforts

  • With our professional advisers

  • For compliance, fraud prevention and safety purposes


We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution. In such a case, we will make reasonable efforts to require the recipient to honour this Privacy Policy.


We do not sell, rent or otherwise make personal information commercially available to any third party, except with your prior permission.


In proportion to the sensitivity of the information, we maintain reasonable administrative, technical, and/or physical safeguards and appropriate security measures to protect personal information from loss, misuse or unauthorised access, disclosure, alteration, or destruction of the information you provide. However, we cannot guarantee the security of your personal information, as no electronic data transmission or storage of information is completely secure. You should only access the services within a secure environment.


We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.


To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.


You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your personal information) and obtain your consent if we intend to use your personal information for such purposes (unless in respect of our own marketing if you are an existing customer and have not opted-out of such communications) or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal information. You can also exercise the right at any time by contacting us at or clicking on “Unsubscribe” when we send you any electronic marketing.


Polylab Biotech may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. You also have the right to access and receive a copy of information held about you, to request the erasure or correction of your information, to object to the processing of your information or to restrict such processing, and to request the transfer of your data. Where we rely on your consent, you have the right to withdraw that consent at any time.


Our website uses cookies. Cookies are very small text files or pieces of code, which often include an anonymous unique identifier. Cookies allow us to analyse traffic patterns to our website. Cookies cannot give us access to your computer or to information beyond what you provide us. Most web browsers automatically accept cookies; consult your browser’s manual or online help if you want information on restricting or disabling the browser’s handling of cookies. If you disable cookies, you will not be able to use all the functionality of our website.


Our website may contain links to websites operated and maintained by third parties over which we have absolutely no control. These third party websites are not subject to this Privacy Policy or our privacy standards and procedures. Any information you provide to third party websites will be governed by the terms of the websites’ privacy policies. We have no responsibility or liability whatsoever for the content, actions or policies of third party websites. The inclusion of third party links on our website in no way constitutes an endorsement of such websites’ content, actions or policies.


We may update this Privacy Policy from time to time, and will publish any new version of the Privacy Policy on the website.


The updated version will be indicated by an updated date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy periodically to be informed of how we are protecting your information.


If you have any queries about this Privacy Policy, please contact us by e‑mail at


Last Updated: 18 April 2022